Arranging Viewings
Use a Lockbox
A realtor lockbox is a highly secure padlock with a cavity where a key can be placed. Only someone with an electronic realtor key can access the lockbox. The lockbox tracks who has entered the home, and the information is sent to your real estate agent. You can also use a combination lockbox, with your agent providing the combination only to other real estate agents. Having a lockbox available at your house makes it easy for other agents to view your house. The use of lockboxes is very popular among agents, and an important part of showing your home.
Without the lockbox, agents representing buyers must make appointments to meet you or your agent at the house. This is often very inconvenient. Since many houses for sale do have a lockbox available, if you do not allow one, most agents will simply not show your property. You will miss out on many potential buyers. If there are certain times of day that you do not wish agents or buyers to view the property, your agent will specify this in the MLS ad that all agents see. Your agent can also require agents and buyers to call you or them before using the lockbox to let themselves in. Most agents give at least a few hours notice before coming by the house.
The lockbox is locked into place, usually on the front door or on a fence or pipe, and can only be removed by your agent. In certain areas, such as Santa Monica, lockboxes are not frequently used, and appointments are the norm. The listing contract specifies whether you allow a lockbox or not.
Don’t Be Home
Buyers will feel like intruders if you are home when they visit, and they might not be as receptive toward viewing your home. It is also more difficult for them to talk freely about the house, and to picture themselves living there. Visit the local coffee house, yogurt shop, or take the kids to the local park. If you absolutely can not leave, try to remain out of the way, and do not move from room to room. Under no circumstances should you follow the agent or buyer around the house.
If an agent or buyer asks you about the condition of the house, or any other issue that may be sensitive, direct them to your agent. Do not volunteer any information.